ChatGPT: Boon or Bane?

R

By Rahi Gurav
on 01/23/2025

AI today is a basic need for survival in the digital and competitive world. Careers, if not always made, could be drained by a lack of knowledge regarding the swift progress of AI and overall technology .

From building your Viva Presentations to Refining your Emails, AI has got your back! 

(I work in the production team of a TV channel) Sitting at my desk, doing a database for 40-something hotels sounded a chill kind of day. Headphones plugged in my ear and doing a boring repetitive task, interrupts my manager with, “Hey, you need to share an important proposal with the Tourism Ministry of Moldova. Your time starts now!” The clock kept ticking and my mind kept freezing. Moldova what? An unheard, not-so-rich European country? Sharing a barter collaboration proposal with them was a tough code to crack. Drafting a rough email I asked chatgpt for a refined version. “Error! Error?” Helplessness at its peak. 

Humans are genuine. Chatbots aren’t. They imitate us. We do it from scratch. But they refine the scratched version for us. Thus, humans aren’t chatbots. Our brains crave them. 

"My Child Is Never Going To Grow Up Being Smarter Than AI": ChatGPT Maker OpenAI CEO- Sam Altman. 

Personalization- If not your job, Chatgpt can replace your best friend. 

Chatgpt provides personalized information in several ways by tailoring responses to individual needs, preferences, and past interactions. Chatgpt and other AI chatbots with their Natural Language Processing, and Instant, Real-Time Interaction might replace your 3 am friend. If not have that therapeutic cup of chai and Maggi with you, some chatbots are designed in a way that they offer emotional support by being a great listener and providing relevant responses. Considering the fast-paced life today, thanks to people who make time to listen to each other, but excuse the ones who are unable to keep a check and follow up on you. But surprisingly or not, AI does that for you. 

Chatgpt helps in Human Resource Management. Paradoxical? 

It’s difficult for humans to manage humans along with business. May it be Streamlining Recruitment and Hiring, Employee engagement, performance management, or employee retention. Chatgpt has streamlined the mess for you. Ample information of thousands of employees with hundreds of skills and number of tasks delegated daily, can be stored under one umbrella. New joiners with their random questions expected to be answered 24/7 during the onboarding and the older ones with their increment expectations against their performance over time, could be a cup of tea with the right utilization of AI. 

“With judicious, responsible and ethical use of this tool, we can make it a useful servant but not a dangerous master”: Femina Miss India 2024 Second Runner-up @aayushidholakia_ when asked about the pros and cons of AI. 

Customer Experience, Customer Service, Customer Retention- ChatGPT acts as

One Man Army

The world is flooded with great products, unique ideas, and standout marketing strategies. ChatGPT catalyzes complex processes and breaks the never-ending loop of poorly resolved problems of the customers.  Polishing the user-friendliness of the product, segregating the customer feedback, and giving it a personalized touch by tailoring the content as per their requirements. ChatGPT is a breakthrough in artificial intelligence (AI), natural language processing, and technology overall. Customer retention and loyalty draw a positive slope on the graph paper of business. 

Use of AI a day keeps your brains away. Or is it the other way?

Drop your email, I'll get back to you at light speed