No fucks given to Customer Experience is 10 fucks given to your competitors
A long term relationship these days feels like a myth, right?
Wrong! This statement is none of your business if your business gives a good experience to your customers.
Customer Experience (CX) is a giant catalyst in the success stories of businesses. It is a perception that a customer has of a brand while interacting with it .
Now, what is Customer Service? Bad experience hurts the customer.
Customer Service is a bandage that one wraps around a poorly injured customer.
Good Customer Experience is inversely proportional to Customer Service.
From website navigation to post-purchase support, Customer Experience covers everything.
Key Elements of Customer Experience:
Longevity: CX not only helps in longevity of the relationship between the businesses and 73% of its customers, but also loosens the 86% of customers' fists while paying.
Personalization: Netflix’s personalized movie and show recommendations are so well tailored, that ‘Netflix and chill’ isn’t just a hashtag these days, Gen-Zs say, it is a vibe, a feel.
User Friendly: Amazon’s easy product search, one-click purchasing, and fast delivery has matched the fast paced lives of customers, making it easy and seamless for them.
Customer Retention in the market is rare when you see the competition. But Apple for example has unfathomable customer experience that contributes to its $391 billion revenue in 2024.
A happy customer is the customer who feels heard, understood and has their problems resolved. Which then leads to the Word-of-Mouth Advocacy that makes the product stand out in the race.
Trying to grab its customer’s needs with its milk teeth or struggling with shining its grey hair in this flashy digitalized world, Customer Experience blesses businesses of different ages and different agendas with customer loyalty, great sales, and inexplicable brand advocacy.
Competitor- 0 | YOU- 1
Left swiping the CX, or
Skipping the ‘what is CX’ ad popping before the ‘how to grow my business’ video that you wish to binge?
Competitor- 10 | You-
Thus, No fucks given to Customer Experience is 10 fucks given to your competitors.